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| − | '''Q: How do I add [[Contacts|friends]] to my Game Center account? ''' |
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| + | __NOTOC__ |
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| + | ==Q. What's my username? How can I change it?== |
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| + | To find out your username, click the feed icon [[File:FeedIcon.png|30px]] in the bottom bar. Then select the first message on the list. Your username for the game is listed after the "@" symbol. |
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| + | You can change your username by talking to your publicist, [[Maria Holmes]], in her office in the [[CTM Management and Publicity]] building in [[Hollywood]]. Changing your name will hurt your brand, however, and you will lose 30 percent of your [[Rankings|total fan-base]]. You can also pay Maria {{Star}}50 to avoid losing fans. |
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| − | '''A:''' Adding Friends in Game Center: |
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| − | *Open the Game Center app |
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| − | *Click on the Friends tab at the bottom of the screen |
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| − | *In the top left corner of the screen you should see a small [+] button; tap it |
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| − | *Type in the username of the user you want to add. You must type in the exact username of the person you want to add, including capital letters, numbers and symbols. You can also add multiple usernames in this section to make adding many of friends at once easier |
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| − | *You can personalize the request message by tapping on the message box |
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| − | *Tap the 'Send' button in the top right corner of the page |
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| + | ==Q. Can I transfer my game to another device without losing my progress?== |
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| − | To send a gift to your friend, simply find them in your [[contacts]] list in the game and hit the big red gift button next to their avatar. Note that gifting costs cash or stars. |
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| + | You can change phones and keep your progress, as long as you're not switching between an iOS device and an Android device. |
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| + | Carefully follow the steps outlined for your device on [https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?p=web&s=transferring-your-game-to-a-new-device this page from Glu Games] to transfer your game to another device. |
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| − | + | ==Q. How can I add my friends to my game?== |
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| + | #Click on the phone button [[File:ContactsIcon.png|30px]] to bring up the contacts screen. The social networks to which you are connected are shown in the area underneath the tabs. |
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| + | #On Apple devices, you can connect to Facebook and/or Game Center. |
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| + | #On Android devices, you can connect to Facebook. |
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| + | #Click on the "Contacts" button to bring up the contacts screen. Click on the "Invite Friends" button to choose which friends to invite to the game. |
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| + | Note that Facebook friends who play the game on a different platform than you will not show up in your contact list (e.g. players on an iOS device will only see Facebook friends playing on iOS devices in their contact list). |
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| − | '''A: '''Use Facebook friends when playing on an Android device. Android devices cannot be friends with Apple devices as they run on different servers. |
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| + | If you purchase an item marked with a {{GoldStar}} Gold Star (like clothing, furniture, or cars), your style score for professional '''projects''' will improve. Some [[:Category:Goals|goals]] require you to have a certain style score, and if you have purchased enough items marked with a {{GoldStar}} Gold Star, you'll get a bonus full star when you start a project. This means you only have to fill 4 {{BlueStar}} Stars in order to complete your goal. |
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| − | '''Q: I should have gotten a call but it still says "available soon" with no call! Why?''' |
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| + | Similarly, if you purchase items marked with a {{GoldHeart}}Gold Heart (like clothing, furniture, or cars), your style score for '''dates''' will improve. If you meet the score requirement, you will only have to fill 4 {{Heart}}Hearts in order to complete your date. |
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| − | '''A:''' If you currently have another project running, you will not get any calls for projects. You can check for sure if you are in the middle of a project by checking your goals on the side of your screen. |
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| + | No, you can't. Once you buy a [[:Category:Homes|home]], it's yours forever. |
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| − | + | ==Q. An area in my home is locked! How do I unlock it?== |
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| + | Some homes feature a little lock button, which will unlock to become a nursery when you [[Babies|either adopt a child or have one with your partner]]. |
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| + | ==Q. Does my baby get older?== |
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| − | '''A:''' The building is locked because there is essentially nothing useful in it or you need to get to a certain goals to unlock it. Some places will only open for goals and be locked again once you are done. There is no explanation as to why they are locked. |
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| + | No, they won't. Babies, like all characters in the game, stay the same age forever. |
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| + | ==Q. Maria isn't calling me with new luxe goals!== |
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| + | If you have too many goals in your goal queue, Maria will no longer call you with new luxe goals. Once you get your goal queue back down to a more manageable number - usually 3 - she will start calling you again. |
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| + | ==Q. I have a bug/glitch in my game! What do I do?== |
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| + | Sorry to hear that! Contact Glu, the creator of the ''Kim Kardashian: Hollywood'' app, via their [https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?p=web&contact=1 Support Page] so they can help you out. |
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| + | ==Q. Help! My question isn't answered here!== |
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| − | '''A:''' Unfortunately no, you cannot sell your houses. |
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| + | Leave a comment below, and an administrator will answer your question as soon as possible. ''Only questions in English can be answered at this time.'' |
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| − | '''Q: Can I network with a love interest or visa versa?''' |
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| − | '''A:''' You are allowed to network with love interests, but once they become a co-star, you are still allowed to date them but they will no longer be considered as a professional contact once you go on a date with them. |
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| − | '''Q: Can I change my character's name?''' |
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| − | '''A:''' Yes you can, but the abillity to happens at a certain point and you must contact Maria in order to do so. |
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| − | '''A:''' The {{GoldStar}}Gold Stars on clothing give points towards your Star Power which if you have enough will give you a bonus gold star on projects. This means you only have to fill 4 {{BlueStar}}Blue Stars. |
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| − | The {{GoldHeart}}Gold Hearts work the same but on dates, meaning you only have to fill 4 {{Heart}}Hearts. Also your date will insult your outfit if your score is low. |
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| − | '''Q: My manager isn't calling me about big projects or goals anymore! Am I done with the game?''' |
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| − | '''A:''' Chances are if you are not at the maximum level, you are not done with the game. However, sometimes you may have finished all the goals you can for the level you are at. Each level has its own goals to it, so level up and see if you get any more goals. If you don't it is a potential glitch in the game or goals have not been implemented. |
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| − | '''Q: My dates keep leaving me because I'm too busy with projects. How can I solve this?''' |
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| − | '''A:''' Go on a date right before you shoot. This may prevent your date from wanting to bail out on you. If they are still wanting to break up afterwards, devote some serious time to dating and put off projects for now. |
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| − | '''Q: I'm too busy to play! Is there a way to pause the game? What should I do?''' |
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| − | '''A:''' This game runs on real-time, therefore there is no way to pause the game. The best thing to do if you are too busy to play is to not open your game until you are ready to play. You will lose some fans but it would only happen once, rather than opening up the game multiple times and losing fans every time . Also make sure that if you are in a relationship, it isn't one you care for. Unless you have any timed goals, nothing else should be effected and you can pick up where you left off the next time you are free. |
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| − | '''Q: I removed a friend that plays KKH from Game Center or Facebook, but they still appear in-game! Is it just me?''' |
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| − | '''A:''' The contacts list can be very buggy, but those contacts do eventually disappear. Just make sure to reconnect your Game Center or Facebook account to try to refresh it every so often. |
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| − | '''Q: I completed an offer but have not received my credits?''' |
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| − | '''A:''' Currently there are some issues around the retrieval of earned credits. If you play on Android device, the best way to reach SponsorPay is through the “support” button located at the bottom of the offerwall within the game. Please note that proof of your completed offer may be required. |
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| − | If you play on iOS device, the easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Marketplace, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are using the MyTapjoy app, open it and log into your account. From there, you will be able to find the failed offer and report it to their support team. |
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| − | If this offer was completed very recently, please be patient as sometimes it takes a few hours for the validation to take effect depending on the offer type. |
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| − | '''Q: How do I prevent crashing?''' |
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| − | '''A:'''The two most important issues for any game are system resources, and quality of connection. |
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| − | Most games tend to be resource-hungry and can crash without enough memory or CPU time. It's best to let the game run exclusively: |
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| − | If you are playing on an Android Device |
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| − | 1) Go into your device Settings, |
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| − | 2) Choose "Applications" |
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| − | 3) "Manage Applications," |
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| − | 4) Tap the "Running" tab |
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| − | 5) Close running apps |
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| − | Then close any apps that aren't essential. (some devices show a "force close" option to use). |
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| − | If you are playing on iOS Device running on iOS 7 |
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| − | Double tap on the home button to see the apps running in the background, then swipe the upwards with your finger to clear it from memory. You can repeat this action for all other apps you would like to close. |
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| − | For iOS Devices running on previous versions |
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| − | Double tap on the home button to see the apps running in the background, then touch one of them and hold your finger down until you see a red minus sign, touch the sign to terminate the app. You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game now. Most users report this works for them. if it does not work for you right away, turn off your device completely then turn it back on and try again. |
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| − | WIFI on Android & iOS Devices |
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| − | For best results you'll want to always use a reliable WiFi connection rather than 3G or 4G. 3G/4G can vary quite a bit depending on traffic in your area and may not be reliable at times. Having high "bars" indicates good signal strength but may not reflect actual throughput. |
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| − | Even if you have good signal strength showing for your WiFi connection, your bandwidth may be limited if the network is congested (For example, if there are many other users sharing the network and/or others are doing bandwidth-intensive activities such as streaming video.) |
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| − | There are free bandwidth test apps available wherever you normally download apps, that you may want to check out, or you can conduct such tests through your device's web browser. |
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| − | '''Q: If I uninstall, will I lose my progress?''' |
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| − | '''A:''' Your saved information is held on your device and will be deleted if the game is uninstalled. If playing on an iOS Device, the iCloud does save your game data but it is not always guaranteed to store it fully. Regularly backing up your device via iTunes will help keep a record of your game. Do not try to troubleshoot by uninstalling- please contact glu first via their Support Page. If you erase your saved progress, glu cannot restore it for you. |
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| − | '''Q: I'm having this glitch and it is frustrating! What can I do?''' |
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| − | '''A: '''Contact glu via their [https://glumobile.helpshift.com/a/kim-kardashian-hollywood/?contact=1 Support Page] so they can address the issue. When contacting the team please state your game, the device you play on and the issue clearly. |
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| − | '''Q: I love Kim Kardashian: Hollywood and want to be more involved with the community! Where do I go?''' |
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| − | '''A:''' You will be going to the [http://ggnbb.glu.com/forumdisplay.php?162-Kim-Kardashian-Hollywood Kim Kardashian: Hollywood Official Forums]! It is a fairly active forum with a community to discuss the game with or ask questions about issues or concerns. It is highly recommended to check it out, especially if you want to read up on advice, find some answers or just make some new friends for the game. |
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| − | If you want more specific questions answered, please feel free to message either [[User:OneStormyNight|OneStormyNight]] or [[User:Samurai Pizza Cat|Samurai Pizza Cat]]. |
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| − | Q: I'm trying to figure out where and what my username is???????? |
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Revision as of 09:57, 14 October 2018
Q. What's my username? How can I change it?
To find out your username, click the feed icon 
in the bottom bar. Then select the first message on the list. Your username for the game is listed after the "@" symbol.
You can change your username by talking to your publicist, Maria Holmes, in her office in the CTM Management and Publicity building in Hollywood. Changing your name will hurt your brand, however, and you will lose 30 percent of your total fan-base. You can also pay Maria 
50 to avoid losing fans.
Q. Can I transfer my game to another device without losing my progress?
You can change phones and keep your progress, as long as you're not switching between an iOS device and an Android device.
Carefully follow the steps outlined for your device on this page from Glu Games to transfer your game to another device.
Q. How can I add my friends to my game?
- Click on the phone button
to bring up the contacts screen. The social networks to which you are connected are shown in the area underneath the tabs. - On Apple devices, you can connect to Facebook and/or Game Center.
- On Android devices, you can connect to Facebook.
- Click on the "Contacts" button to bring up the contacts screen. Click on the "Invite Friends" button to choose which friends to invite to the game.
Note that Facebook friends who play the game on a different platform than you will not show up in your contact list (e.g. players on an iOS device will only see Facebook friends playing on iOS devices in their contact list).
Q. What do the gold hearts and stars in my wardrobe mean?
The 
Gold Stars and 
Gold Hearts — which are displayed on the left side of your character in the Kustomize screen — show your current style scores for projects and dates.
If you purchase an item marked with a Gold Star (like clothing, furniture, or cars), your style score for professional projects will improve. Some goals require you to have a certain style score, and if you have purchased enough items marked with a Gold Star, you'll get a bonus full star when you start a project. This means you only have to fill 4 
Stars in order to complete your goal.
Similarly, if you purchase items marked with a Gold Heart (like clothing, furniture, or cars), your style score for dates will improve. If you meet the score requirement, you will only have to fill 4 
Hearts in order to complete your date.
Q. Can I sell my home?
No, you can't. Once you buy a home, it's yours forever.
Q. An area in my home is locked! How do I unlock it?
Some homes feature a little lock button, which will unlock to become a nursery when you either adopt a child or have one with your partner.
Q. Does my baby get older?
No, they won't. Babies, like all characters in the game, stay the same age forever.
Q. Maria isn't calling me with new luxe goals!
If you have too many goals in your goal queue, Maria will no longer call you with new luxe goals. Once you get your goal queue back down to a more manageable number - usually 3 - she will start calling you again.
Q. I have a bug/glitch in my game! What do I do?
Sorry to hear that! Contact Glu, the creator of the Kim Kardashian: Hollywood app, via their Support Page so they can help you out.
Q. Help! My question isn't answered here!
Leave a comment below, and an administrator will answer your question as soon as possible. Only questions in English can be answered at this time.