Talk:FAQ and Support/@comment-197.242.112.144-20160809094644/@comment-3285168-20170711130948

I'm sorry to hear about your phone! The answer you were given is correct. There might be a way that your game progress has been saved, but it can also be that you'll have to start again. Glu Games explains on this page how to properly back-up your game, should you need it in the future!