FAQ and Support

Can I change the name of my character?
Yes, you can! Just visit the CTM Management and Publicity building in Hollywood and talk to your publicist, Maria Holmes. Changing your name will hurt your brand, however, and you will lose 30 percent of your total fan-base. You can also pay Maria 50, and avoid losing fans altogether.

Will my baby get older?
No, they won't. Babies, like all characters in the game, stay the same age forever.

What do the gold hearts and stars in my wardrobe mean?
The Gold Stars and Gold Hearts — which are displayed on the left side of your character in the Kustomize screen — show your current style scores for projects and dates.

If you purchase an item marked with a Gold Star (like clothing, furniture, or cars), your style score for professional projects will improve. Some goals require you to have a certain style score, and if you have purchased enough items marked with a Gold Star, you'll get a bonus full star when you start a project. This means you only have to fill 4 Stars in order to complete your goal.

Similarly, if you purchase items marked with a Gold Heart (like clothing, furniture, or cars), your style score for dates will improve. If you meet the score requirement, you will only have to fill 4 Hearts in order to complete your date.

Can I sell my home?
No, you can't. Once you buy a home, it's yours forever.

How can I add my friends to my game on my iOS device?
Please follow the instructions outlined on the official Glu website here.

How can I add my friends to my game on my Android device?
Please follow the instructions outlined on the official Glu website here.

An area in my home is locked! How do I unlock it?
Some homes feature a little lock button, which will unlock to become a nursery when you either adopt a child or have one with your partner.

Maria isn't calling me with new luxe goals!
If you have too many goals in your goal queue, Maria will no longer call you with new luxe goals. Once you get your goal queue back down to a more manageable number - usually 3 - she will start calling you again.

I have a bug/glitch in my game! What do I do?
Sorry to hear that! Please contact Glu, the creator of the Kim Kardashian: Hollywood app, via their Support Page so they can help you out.

Help! My question isn't answered here!
Oh no! Please leave a comment below, and an administrator will answer your question as soon as possible. Only questions in English can be answered at this time.